North Wales Care Association Code of Practice

A Member will act at all times to uphold high professional standards by:

• Implementing the service standards specified in the Regulations and National Standards issued by the National Assembly for Wales and complying with all statutory requirements.
• Applying the standards and good practices set out in “Creating a Home from Home” published by The Residential Forum. Or other such guidance relevant to service delivery needs recognised by the Association.
• Maintaining and advancing the good standing and reputation of the profession of Care Service Provider or Manager and of the Association.
• Protecting and championing the interests and well being of individual service users.
• Protecting clients by the implementation of a Health and Safety Policy, which meets the requirements of the relevant legislation and the guidance, issued by the Health and Safety Executive.
• Providing a program of relevant training and professional development for managers and staff to ensure that they are competent to carry out the duties allocated to them.
• Working in a collaborative and co-operative manner with other professionals providing care and recognise their contribution to that care.
• Working in an open and co-operative manner with clients and their advocates fostering their independence and respecting their involvement in the planning and delivery of care.
• Recognising the individuality and dignity of each client and responding to their care needs.
• Providing equality of opportunity to clients and avoiding discriminatory practices.
• Protecting all confidential information concerning residents and clients.
• Ensuring that all employees are aware of the content of the Code of Conduct and fulfill its requirements as it relates to them.
• Reporting to the appropriate person or authority any action by an individual or organisation, bound by the Code of Conduct, which appears to conflict with the requirements of the Code.